Last updated 10 September 2026
This page explains how to raise a returns or refund claim with Sin Yang Plastic Enterprise Sdn Bhd.
How our orders work
We supply to the trade on quotation. This website is a catalogue and an enquiry channel; it does not take payment online. The commercial terms of your order, including the return window, any restocking charge and how a refund or credit is issued, are the terms stated on the quotation, sales order or invoice we issue to you. Where those documents and this page differ, those documents apply.
Damaged, defective or incorrect goods
Check your delivery against the delivery order as soon as it arrives. If any item is damaged in transit, faulty, or not what was ordered, tell us as soon as you reasonably can and before the goods are installed or used. Email sy@sinyangplastic.com or call 03-8733 7498 with:
- your invoice or delivery order number;
- the Sin Yang model code and the quantity affected;
- photographs of the goods and, for transit damage, of the packaging as received.
We will inspect the claim and, where it is upheld, replace the goods, issue a credit or refund the amount paid for them. Which of those applies is agreed with you case by case.
Goods correctly supplied
Goods supplied correctly to your order can only be returned by prior arrangement. Ask us first: do not send goods back without an agreed return. Items must be unused, in their original packaging and in resaleable condition. Custom, OEM and made-to-order items are manufactured to your specification and cannot be returned unless they are defective.
Refunds
An approved refund is made to the account or method used to pay for the order, once the returned goods have been received and inspected. Where a credit note is more practical for an ongoing trade account, we will agree that with you instead.
Contact
Sin Yang Plastic Enterprise Sdn Bhd
No. 63-65, Lot 5250, Kampung Kwan Tung Baru, Sungai Chua, 43000 Kajang, Selangor, Malaysia
sy@sinyangplastic.com | 03-8733 7498